General troubleshooting

This section contains articles on bug fixes that are not directly related to software or hardware individually.

Troubleshooting: problems with the camera
This article is dedicated to the most common camera problems and discusses respective solutions.  Let's have a look at the following issues: The came...
Fri, 25 Jun, 2021 at 4:29 PM
Camera preview inaccurate: Laser engraves only with offset
If your laser results are not exactly what the preview shows, it could be due to several factors. In this article you will find the most common possibilitie...
Mon, 21 Aug, 2023 at 12:02 PM
Wood can no longer be cut properly with the Mr Beam
There can be several different reasons why your Mr Beam has problems cutting wood. For all of them there are simple solutions, which we will explain in th...
Tue, 29 Aug, 2023 at 4:00 PM
Compressor malfunction - How to check the piping
1. When does this message appear? This message is displayed when the Mr Beam detects that the compressor, which is responsible for the air supply through t...
Thu, 12 Oct, 2023 at 2:29 PM
Hardware malfunction - How to check the ribbon cable
1. When does this message appear? This message appears when the Mr Beam cannot start a laser job because the laser head has a faulty connection to the Mr B...
Thu, 20 Jul, 2023 at 12:14 PM
Check protective lid sensors - "Please close the lid".
1. When does this message appear? This message is displayed before you want to start a laser job and when the software of your Mr Beam does not recognize t...
Thu, 3 Aug, 2023 at 9:54 AM
Bottom plate not detected - How to check montage
1. When does this message appear? This message is displayed when the software of your Mr Beam does not recognize the bottom plate. This always happens when...
Thu, 20 Jul, 2023 at 12:01 PM
Laserhead unit missing - How to check connection to the laserhead
1. When does this message appear? This message is displayed when your Mr Beam can no longer detect the laser head. In most cases, this is an error in the c...
Thu, 20 Jul, 2023 at 11:38 AM
Interlock malfunction - Check the lid switch
1. When does this message appear? This message is displayed if your protective cover is open, but at least one of the sensors detects a closed cover. In th...
Thu, 3 Aug, 2023 at 10:07 AM
General troubleshooting - Not found what you were looking for? - Have a look here!
If you haven't found what you're looking for in this category, we've linked some related articles or categories here that might help you.  H...
Wed, 22 Nov, 2023 at 11:26 AM