Mr Beam Lasers Support
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
General & product information
What is laser cutting / engraving?
Mr Beam for beginners
What do I need for using Mr Beam?
Do I need internet connection to use Mr Beam?
Mr Beam dreamcut [S] - What's new?
See all 17 articles
Materials and parameters
Materials: General Information
Materials you should NOT lasercut or engrave
Paper & Cardboard
Textiles & Fabrics
See all 12 articles
Tutorials and usage
Focusing the laser head
Set up a file for lasercutting and engraving
Vector vs. raster: how to choose the right file format?
What kind of files can Mr Beam process?
How-to: cut out or engrave lettering
See all 15 articles
Connection Troubleshooting Guide
Mr Beam Status Lights tell you how to connect
What is find.mr-beam?
How to connect your Mr Beam
Connection via Wi-Fi
See all 7 articles
The Camera: General information
Message: "Preview not accurate" and Pink Circles Flashing on Working Area
Camera Calibration: General information
Camera Calibration: Corner Calibration
See all 6 articles
Maintenance and hardware support
General cleaning and maintenance tips
Air filter system and how to change a filter
How to clean a laser head: general information
How to clean a laser head - Mr Beam II dreamcut [S]
How to clean a laser head - Mr Beam II dreamcut
See all 9 articles
Free up disk space
Warning Message: “Unsupported elements in SVG”
How do I recover my login details?
How to login
See all 10 articles
Support Sticks: reset_users, reset and rescue
Support Stick: analysis
Software update per USB stick (offline)
Support Stick: ip_tool
Support Stick Troubleshooting Guide
See all 8 articles
My laser-cut circles are not perfectly round. What can I do?
Laser head constantly pauses for cooling
"Warning: close the lid", when it is actually closed
Troubleshooting: problems with the camera
I want to cut a file, but I only see options for engraving
See all 7 articles
Help Desk Software
by Freshdesk Support Desk