Mr Beam Lasers
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New support ticket
Check ticket status
Free up disk space
Focusing the laser head
Warning Message: “Unsupported elements in SVG”
Save Custom Material Settings
Total Job Duration
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How do you connect Mr Beam II? Is internet connection needed?
Connection Troubleshooting Guide
Mr Beam Status Light tells you how to connect
find.mr-beam discovery service
Support Sticks: reset_users, reset and rescue
Support Stick: analysis
Software update per USB stick (offline)
Support Stick: ip_tool
Support Stick Troubleshooting Guide
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What is laser cutting/engraving?
What do I need to use the Mr Beam II?
Is Mr Beam II certified?
What is the delivery time?
How much does shipping cost and what shipping options do you offer?
What are the dimensions and shipping weights of the packages?
Can I arrange to pick up my order at the Mr Beam office?
What countries do you ship to?
Warranty, repairs and support
What if my Mr Beam arrives damaged or I experience issues laser cutting/engraving?
What kind of warranty do you provide?
When does the two-year warranty start?
Is my warranty valid if I move out of the country in which I purchased my product?
How do I recover my login details?
Placing an order
How do I place an order?
Can you help with purchase orders, quotes, or invoices?
Which payment methods do you accept?
Can the laser head be also ordered through your shop?
Can I cancel my order?
Can Mr Beam II engrave the backside of tablets and phones?
Can Mr Beam II cut or engrave metals?
Can Mr Beam II cut acrylic?
Can Mr Beam II cut plastic like ABS or styrene?
Can Mr Beam II engrave on the mirror and opaque glass?
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Can Mr Beam II engrave on rounded material? (eg. on a cup)
Is it possible to cut and engrave in one step?
Is it correct that the positioning camera is only useful with the lid open?
How do you keep dirt from accumulating on the lens/optics?
What is a beam divergence when cutting?
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What type of laser is used in Mr Beam II?
How long does the laser last?
How does Mr Beam II get power?
What kind of files can Mr Beam II process?
Which wavelength does the laser have?
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