Mr Beam Lasers Support

Logging in to your Mr Beam

To use your Mr Beam, you need to log in with your personal credentials – your email address and password.

Why is login required?

This login is an important security feature. It protects your Mr Beam from being started by unauthorized users.

It prevents anyone who has access to your Wi-Fi password, or unauthorized users from the internet, from accessing your device and starting the Mr Beam. In the worst case, this could lead to damage to the device or even pose a fire hazard.

This security feature is an integral part of BeamOS and cannot be disabled.

Forgot your login details?

If you have forgotten your login credentials, our support team will be happy to help you.

Please create a new ticket and make sure to include the serial number of your Mr Beam. We will then send you a reset file along with instructions on how to reset your Mr Beam using a USB stick.

Where can I find the serial number?

You can find the serial number of your Mr Beam in two places:

• on the silver sticker on the back of the device, labeled "S/N"
• or in the software under the tab "About this Mr Beam"

Reset via USB stick

After contacting Mr Beam Support, you will receive a .sig file which you need to reset your device.

Follow these steps to perform the reset:

1. Prepare the USB stick:
   Create a folder named "mrbeam" on a USB stick and copy the provided .sig file into this folder.

   Requirements for the USB stick:

   • at least 100 MB of free storage space
   • USB 2.0 compatible
   • formatted in FAT32
   • only one .sig file must be on the stick

2. Insert the USB stick:
   Plug the USB stick into your Mr Beam. After a few seconds, a white light pattern will appear.

3. Complete the reset:
   Once your Mr Beam lights up bright green, you can remove the USB stick.

   Estimated duration: less than 60 seconds